How do I return a book?
Should you change your mind about your order, Borderline Press operates a 'no questions asked' returns policy providing you return your book within 7 working days of the delivery of your order.
This policy is in accordance with the UK Distance Selling Regulations.
A full refund will be given for the returned items and the original postage costs, but any postage costs incurred when returning your items will be at your own cost.
After the 'no questions asked' 7 day period we will be happy to accept items for return in any of the following cases:
The item was found to be damaged, faulty or incomplete.
We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer.
If you require a replacement, we will wait to receive the damaged, faulty or incomplete copy from you before dispatching a new one.
The item was incorrectly supplied.
If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
The item does not meet with your requirements.
We will refund the ordered item only (all postage costs will be incurred by the customer) subject to the following conditions:
- The book must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe.
- It must be in pristine and resalable condition.
It must be accompanied by a copy of the delivery note or receipt.
In all cases, items should be returned in their original packaging to:
45 Fullingdale Road, Northampton NN3 2PZ
All returns are accepted at the discretion of Borderline Press, and refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.